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Our consulting and system integration services help you synchronise all your systems and processes to work seamlessly together.
What is business process automation?
What business processes can be automated?
Smart Business Automation Solutions
Task and Process Discovery
Taking advantage of Artificial Intelligence (AI) tools, we can find repetitive processes and mundane tasks that can be automated to improve your business performance. Armed with a detailed view of processes and utilising rich data that is constantly being assessed, we’ll transition the most useful tasks from manual to automated workflows that drive better business outcomes.
By running automated process mining tools in the background of employees' computers, we can record how they use different applications to perform their tasks. Then we use advanced algorithms and machine learning technology to study each data point to determine which workflows would benefit most from automation.
Automation
A new mentality towards work has come to the fore recently, with a demand for more efficiency, faster turnaround times and a greater emphasis on the job satisfaction of employees. In response, we’ve focused on automation tools that can deliver business transformation with a priority on happier staff and customers. Using a combination of RPA, Machine Learning and AI, we work to identify the best areas of your business for automation and implement solutions as seamlessly as possible.
Automation shouldn’t solely streamline internal processes, such as data entry from sales, but needs to help you in an extended sense – impacting customer relationships and the business as a whole. At Maxisoft, we focus on solutions that use automation to the benefit of your business itself, not just individual areas within it
Integration of Systems
We can connect CRMs, ERPs, Marketing Automation Systems, Payment Providers, Communications Tools, Support Desks, Task Management Systems and Accounting Software to your new automations. No matter what you’re trying to accomplish, we have a solution to help.
Smart Documents
Smart documents capture identities from both printed and handwritten text and process it into any format you need. This will reduce the need for manual data entry and eliminate errors, as well as streamline your forms and checklists. Our capture tools allow you to eliminate manual data entry from tasks such as invoice processing, digital recordkeeping, and customer onboarding. They work across hundreds of document types, collecting, classifying, and extracting data automatically for later use.
Analysis & Reporting
As automations record every execution and every task, they make communicating the benefits and justifying including automation in other processes an easy task. Performance can be measured, areas of improvement can be identified and current situations can be seen at a single glance.
We can improve current workflows and develop future workflows by analysing the data collected. It is also possible to use the data to test the suitability of other environments (e.g. cloud, social or mobile). Unsurprisingly, the key to improved staff and customer experiences is accurate data and a focus on adaptability. Automation is perfectly set up for instantaneous adaption.
The benefits of smart business automation
Saves your employees' time
Saving time is the main benefit of process automation. A study revealed that office workers spend 2.12 hours per day on administrative tasks such as searching for information, approving paperwork, and processing documents.
Process automation software can complete these tasks much faster and error-free. Ultimately, process automation means employees can use their work time more efficiently.
Helps you reduce costs
Alongside the cost of labor. Organizations lose 20 to 30% of revenue every year due to inefficient processes.
Switching from manual to automated business workflows allows for error minimization. That way, no time and money need to be wasted in fixing issues.
The reduction of operational costs is demonstrated by the fact that businesses that automated their processes drove down overall costs by 10% and increased overall profits by 8%.
Increases productivity
When cumbersome tasks are delegated to a digital solution, multiple processes can be handled simultaneously. This leads to higher productivity. On top of that, BPA also improves employee experience by allowing your staff to focus on engaging tasks such as revenue-generating activities.
Makes BP more efficient
A process is efficient when the best outcome is achieved with minimal effort. When a series of predefined steps are performed consistently, there’s no room for deviations. Plus, automation translates into improved quality and communication, greater visibility, and more efficient task management. Notes, calls, and emails to pass on information can be replaced with more modern solutions, usually included in BPA tools. When the team has a dashboard to check the tasks’ progress, it gets easier to manage deadlines and improve collaboration. Furthermore, no details can get lost in translation.
Minimises errors
It's not a matter of how capable and skilled your employees are. Erring is human; mistakes happen. Manual slip-ups, inefficiency points, and delays are inevitable. Removing the risk of errors makes the process smoother and helps avoid redundant operations. This being said, the likelihood of errors dramatically decreases when processes are automated.
Standardizes processes
A manual process involving many employees and stakeholders can be quite messy. Everyone has their own habits, filing methods, and multiple tasks to be on top of. For the process to be effective, it needs to be properly designed in the initial phase. An automated process is performed as a consistent workflow, whose steps follow each other systematically until a standard outcome is reached every time. That’s why automation is a clever shortcut for standardization. Of course, particular changes can be made for each individual workflow. But, in principle, harmonization is one of the key benefits of automating a process. No critical steps can be missed, and no document can get lost.
Provides auditable records
Alongside standardization, each phase of an automated process is always recorded in an audit trail. That makes it possible to: track the documents involved map their course oversee who did what check when each action happened Such control not only improves accuracy and reliability. It also provides the organization with auditable records of each specific workflow. These records are easily retrievable might the need arise – for example, replying to customers’ inquiries or demonstrating regulatory compliance.
Ensures compliance
Automation is not just about defining a set of rules for routing documents. It also includes setting up: security measures confidentiality protection retention methods for personal data As everything is traceable and under control, automation ultimately ensures better compliance with relevant regulations.
Increases scalability
As the client portfolio expands and the number of employees increases, the scope of work also intensifies. Manually issuing 10 invoices is not the same as issuing 1000. The same goes for all other business processes - from hiring new team members to onboarding new clients and more. Shifting business needs and changing regulatory requirements can be effortlessly addressed thanks to automation. As a result, automation helps improve scalability performance.
Delivers a better customer experience
Convenience and fast access to a service are key features customers are looking for when comparing different providers. The automation of a business process accelerates the service delivery for the end-user. Automation enables faster, more accurate, and better-quality services for clients. Plus, it is much easier to assist customers when you can easily retrieve their information instead of wasting hours chasing down papers. Meeting the promised standard of operational excellence drives happiness and satisfaction, which in turn builds trust, loyalty, and competitive advantage.
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